Submit maintenance requests through the AppFolio tenant portal. Online requests are monitored Monday–Friday, 9:00 AM–5:00 PM. Non-emergency repairs are addressed within 24 hours and a vendor is typically dispatched within 3–5 business days. Tenants need to be available for the repair appointment.
After-Hours Emergencies
For after-hours tenant emergencies only, please call (904) 800-6575. If you leave a voicemail, give a clear description of the issue along with your name, phone number(s), and property address. For issues involving immediate danger such as fire, gas, electrical danger, or major water/plumbing problems, also call 911, the gas company, and/or your utility provider as applicable.
What is an Emergency?
Emergencies include water actively leaking and causing damage, no working toilets in the home, sewer back-ups, no electricity (if the issue isn’t with the utility provider), no heat below 50°F, no A/C above 90°F, gas leaks, fires, or active flooding.
Non-emergencies include single appliance failures (refrigerator out but freezer working), partial water issues, minor leaks captured by a bucket, blinds, screens, single light fixtures, etc.
Costs
Routine maintenance is the property owner’s responsibility. However, tenants may be billed for repairs caused by tenant negligence, misuse, or failure to report a problem promptly. If you are unsure whether a charge will apply, ask before requesting service.
Need Portal Access?
If you don’t yet have access to the tenant portal, email Office@suprapm.com and we’ll set you up.